Customer Service “Customerservice is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation." CustomerService is defined as a process of providing significant value added benefits to the supply chain in a cost-effective way. CustomerService – Expectation (The 7 R’s) The “seven R’s rule” offers a simple description of how integrated logistics creates customerservice . The seven R’s are :- 1. Right Quantity 2. Right Cost 3. Right Product 4. Right Customer 5. Right Time 6. Right place 7. Right Condition Any breakdown in the seven R’s disrupts the flow of product and leads to poor customerservice . Firms that routinely deliver the seven R’s add value for customer’s and create a competitive advantage for themselves. ELEMENTS OF CUSTOMERSERVICE :- The various elements of customerservice are :- A] Availability Availability is the capacity to have inventory when it is desired by a customer . The most common practice to achieve availability is to stock inventory in. 1) Answer the phone. 2) Don’t make promises unless can keep them. January 18, 2014 “Types of Jobs” CustomerService Positions There are several types of customerservice jobs out in the world that have certain requirements and back rounds that need to be met in order to qualify for a certain job. I found a job post on Monster.com for a customerservice management position through the company Ecovacs Robotic Inc. located in Glendale, California. A customerservice manager is to provide excellent customerservice policy for the organization, develop a customerservice policy for the organization, manage and hire a team of customerservice staff, and handle face to face inquires. Ecovacs is a company that sales different variety of electronics. To qualify for this position, you have to either have a Bachelors Degree or equivalent experience plus five years customerservice experience. It is also required to have exceptional interpersonal communication and negation skills. (Monster.com) The major requirements to work at Ecovacs are performing excellent management, training, and development skills. As a customerservice manager you must lead your team to meet organizational objectives and achieve results to build up the company you’re working for. Being able to organize and plan multiple. Wal-Mart CustomerService The Walmart’s history goes way back to 1996, when the first store was open by founder Sam Walton in Roger, Ark. Sam Walton Believed firmly in customers getting the best service possible. Competitors doubted Sam when he share his idea of low price along with great customerservice . Walmart was built on the principle that customers comes first no matter what. Sam rely solely on give the best customerservice great customer experience. In 1992, he was awarded the President of Freedom by President George Bush because of his commitment to serve customers . "If we work together," he said, "we'll lower the cost of living for everyone. we'll give the world an opportunity to see what it's like to save and have a better life." (Walton). The legendary Sam Walton died in that same year 1992 but Walmart continue to be one of the leading company in the industry. McMillon the CEO of Walmart essay on fears, set very high standards that complies with Walton’s strategies. In an interview he discuss Walmart’s future outlook. "First, we will be a customer -driven company. We've always said the customer is our boss and we'll make decisions based on how we can serve them better steps on writing a college essay, second, we will invest in our people. As we change and grow, it will be our associates who will make the difference. Finally, we. 1147 Words | 3 Pages Not plan to keep them. Will keep them. Reliability is one of the keys to any good relationship, and good customer service is no exception. If you say, “Your new bedroom furniture will be delivered on Tuesday”, make sure it is delivered on Tuesday. Otherwise essays write college, don’t say it. The same rule applies to client appointments, deadlines, etc. Think before you give any promise – because nothing annoys customers more than a broken one. 1151 Words | 3 Pages An example of when I accomplished several tasks in a limited time frame was when I had to take on the responsibilities of my former coworkers when they were absent. I had to run the cash register, replenish merchandise and still stock merchandise. To accomplish this case study report format, I managed to replenish and stock the merchandise when there would be no one checking out. It was a success. Compare these two concluding statements: The second passage is much more detailed. It recounts a specific story and explains more fully what kind of work the volunteer did, as well as a specific instance of a student becoming more confident with her math skills. Providing more detail in your essay helps support your claims as well as make your essay more memorable and unique. Compare these two passages: You want the person reading your essay to be interested, so your first sentence should hook them in and entice them to read more. A good way to do this is to start in the middle of the action. Your first sentence could describe you helping build a house, releasing a rescued animal back to the wild create an essay online, watching a student you tutored read a book on their own, or something else that quickly gets the reader interested. This will help set your essay apart and make it more memorable. In the following sections, I'll go over each step of how to plan and write your essay. I'll also include sample excerpts for you to look through so you can get a better idea of what readers are looking for when they review your essay. "As a result of my community service, I learned a lot about building houses and became a more mature person." It would be very hard to get a scholarship or place at a school if none of your readers felt like they knew much about you after finishing your essay, so make sure that your essay shows your personality. The way to do this is to state your personal strengths, then provide examples to support your claims. Take some time to think about which parts of your personality you would like your essay to highlight write and essay, then write about specific examples to show this. Specific things to pay attention to include: Just as you started your essay in a way that would grab readers’ attention, you want to finish your essay on a strong note as well. A good way to end your essay is to state again the impact your work had on you, your community, or both. Reiterate how you changed as a result of your community service, why you found the work important, or how it helped others. Also be sure to explain why your work matters. Why is what you did important? Did it provide more parks for kids to play in? Help students get better grades? Give people medical care who would otherwise not have gotten it? This is an important part of your essay causes and effect essays, so make sure to go into enough detail that your readers will know exactly what you accomplished and how it helped your community. One of the final things to include in your essay should be the impact that your community service had on you. You can discuss skills you learned, such as carpentry best compare contrast essay topics, public speaking, animal care, or another skill. Y ou can also talk about how you changed personally. Are you more patient now? More understanding of others? Do you have a better idea of the type of career you want? Go into depth about this, but be honest. Don’t say your community service changed your life if it didn’t because trite statements won’t impress readers. "My biggest accomplishment during my community service was helping to organize a family event at the retirement home. The children and grandchildren of many residents attended, and they all enjoyed playing games and watching movies together." Compare these two passages: The first sentence is a very general, bland statement. The majority of community service essays probably begin a lot like it, but it gives the reader little information and does nothing to draw them in. On the other hand fax resume cover letter template, the second sentence begins immediately with action and helps persuade the reader to keep reading so they can learn what happened to the dog. Want to improve your SAT score by 160 points or your ACT score by 4 points? We've written a guide for each test about the top 5 strategies you must be using to have a shot at improving your score. Download it for free now: "The community service accomplishment that I'm most proud of is the work I did to help organize the First Annual Family Fun Day at the retirement home. My job was to design and organize fun activities that senior citizens and their younger relatives could enjoy. The event lasted eight hours and included ten different games, two performances, and a movie screening with popcorn. Almost 200 residents and family members attended throughout the day. This event was important because it provided an opportunity for senior citizens to connect with their family members in a way they aren't often able to. It also made the retirement home seem more fun and enjoyable to children research journals search engine, and we have seen an increase in the number of kids coming to visit their grandparents since the event." The first passage only gives basic information about the work done by the volunteer; there is very little detail included my american identity essay, and no evidence is given to support her claims. How did she help students improve their math skills? How did she know they were becoming more confident? 2. To Apply for Scholarships "In conclusion, I learned a lot from my community service at my local museum, and I hope to keep volunteering and learning more about history." Training is also very important. Every employee must be aware of their company’s customer care values and be empowered with the knowledge, resources and skills to provide excellent customer care. There are many customer services courses available to help businesses train their staff. This can help give employees listening skills to understand what the customer wants as well as how to manage expectations and say вЂno’ when necessary. Focus groups, surveys and testing panels are good ways to get to understand the customer and what it is that they need and expect. On-going research into satisfaction levels is also vital to give a company a feel for how it is doing. Mystery shopping and customer satisfaction surveys after the completion of a service or sale are useful tools, that once completed can be updated and used to set targets and measure performance against. Large-scale surveys in particular are great to identify areas of weakness that need to be addressed. Customers must also be considered when setting internal targets and key performance indicators (KPIs). A call centre may want to reduce its call waiting times and so target employees to keep calls short and answer the next call as quickly as possible. However this can have the knock-on effect of call handlers rushing calls and processing people rather than serving them. This means that they may miss opportunities and not provide extra information that could help the customer. A fast service can be at the expense of a quality service so things like this need careful consideration. Good customer care is about understanding and meeting customers’ needs and expectations.В The objective should be to win and keep customers. It’s not just about day-to-day activities however. The customer should come first in everything that an organisation does and this starts with business plans and policies that are customer centric. For example, companies should be asking themselves: are we selling products that customers want to buy? Are our systems and processes built around our needs or the customers? Linda Senior Lecturer in Economics, Essay UK Researcher Team.
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